Legal

Privacy Policy

Last updated: 20 February 2026

Terravane ("we", "us", "our") is committed to handling personal information responsibly. This Privacy Policy explains what data we collect, how we use it, and what rights you have in relation to it. It applies to all interactions with Terravane, including via our website and direct communications.

For data-related questions, contact us at: [email protected]

1. Data Controller

The data controller is Terravane, operating from 91 Moo 7, Railay, Ao Nang, Krabi 81000, Thailand. We are responsible for determining the purposes and means of processing your personal data.

2. What Data We Collect

We collect the following categories of personal data:

• Contact data: name, email address, phone number (where provided)
• Enquiry data: information you include in contact form messages or emails
• Service data: details relevant to your rental search, property preferences, or stewardship arrangement
• Technical data: IP address, browser type, pages visited (via analytics cookies where consented)

We collect this data when you complete a contact form, send us an email, call us, or engage our services directly.

3. Legal Basis for Processing

• Contract: Processing necessary to deliver the service you've requested
• Legitimate interest: Responding to enquiries, improving our services, maintaining records
• Consent: Analytics and marketing cookies (where you have opted in)
• Legal obligation: Compliance with applicable Thai law and international obligations where relevant

4. How We Use Your Data

• Responding to enquiries and providing the service requested
• Managing ongoing service arrangements (e.g., stewardship reporting)
• Communicating about relevant property availability where you have indicated interest
• Improving our website and understanding how visitors use it (analytics, with consent)
• Complying with legal requirements

We do not use your data for automated decision-making or profiling. We do not sell or rent personal data to third parties.

5. Data Sharing

We may share your data with:

• Property landlords: Where necessary to progress a rental arrangement you have requested
• Service contractors: Local contractors involved in Tropical Stewardship (contact information only, as needed)
• Analytics providers: Google Analytics, where you have consented to analytics cookies
• Legal authorities: Where required by Thai law or a valid legal request

We do not share data with advertising networks or data brokers.

6. Data Retention

• Enquiries not converted to services: Retained for 12 months, then deleted
• Active service clients: Retained for the duration of the service plus 3 years
• Financial and legal records: Retained as required by applicable Thai accounting and legal obligations
• Analytics data: Retained per the Google Analytics data retention settings (default 14 months)

7. Cookies

We use cookies on our website. Essential cookies are required for basic functionality and are always active. Optional cookies (analytics, preferences) are only activated where you have provided consent. For full details, see our Cookie Policy.

8. Data Security

We take reasonable technical and organisational measures to protect personal data. These include password-protected systems, access controls, and secure transmission where technically supported. No method of electronic transmission is entirely secure, and we cannot provide an absolute security guarantee.

In the event of a data breach that poses risk to individuals, we will take appropriate steps to assess and contain the breach and will notify affected individuals where required.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data, where we have no continuing legal basis to retain it
• Restriction: Request that we limit how we use your data
• Portability: Request your data in a machine-readable format (where technically feasible)
• Objection: Object to processing based on legitimate interests
• Withdrawal of consent: Withdraw any consent you have given, at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. International Transfers

Our operations are based in Thailand. If you are located in the European Economic Area or another jurisdiction with data transfer restrictions, please be aware that your data may be processed in Thailand. We handle such data with the same standards described in this policy.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

12. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we hold such data, we will delete it promptly.

13. Policy Updates

We may update this policy from time to time. Material changes will be noted on this page with an updated date. Continued use of our services after an update constitutes acceptance of the revised policy.

14. Contact

For privacy-related enquiries:

• Email: [email protected]
• Address: 91 Moo 7, Railay, Ao Nang, Krabi 81000, Thailand